What you can report
Use this process if a store built on Shopinbos copies your trademark, logo or brand name, uses your product photos or written content without permission, or sells fake versions of your products.
For other problems, such as scams or unsafe products, see our Acceptable use policy.
In short: Report copies of your brand, photos or content here.
How to send a complaint
Email legal@shopinbos.com with: the link to the store or product; what you own (for example a registered trademark number, or the original photo); a short statement that the use is not allowed by you or the law; and your name, company and contact details.
If you are writing for someone else, such as a law firm or agency, say who you represent.
Please make sure your complaint is accurate. A false complaint can harm an honest small business.
In short: Send the link, proof of ownership and your contact details.
What happens next
We review the complaint, usually within 3 working days. If it is clear, we remove or hide the content and tell the seller, with a copy of your complaint (we can leave out your personal contact details if you ask).
If something is missing, we ask you for it before we act.
In short: We check it, act on clear cases and tell the seller.
If you are the seller
If your content was removed and you believe you have the right to use it, for example you are an authorised reseller or you took the photo yourself, reply with your proof.
We share your reply with the person who complained. If they don’t show us within 10 working days that they have started legal action, we may restore the content.
In short: Sellers can reply with proof that they have the right to use it.
Repeat infringement
We close stores that keep using other people’s brands or content after warnings.
In short: Keep copying, lose your store.
