Most arguments with buyers start because nobody agreed the rules. Write down how you deliver, how people pay and what happens if something is wrong, and show it before they buy.

In this lesson you’ll learn

The three rules every shop needs
How to write them in plain words
Where buyers should see them
When to change them

Do it in 4 steps

1
DeliveryWhere you deliver, how long it takes and what it costs.
2
PaymentHow buyers can pay, and when you send the order.
3
ReturnsWhat you accept, how many days buyers have and who pays delivery.
4
Show them everywhereOn your store, in your WhatsApp catalogue and in a saved reply.

Your task

Write your three rules in three short sentences each. Share them with one friend and ask if anything is unclear.

Before you finish, tick theseTap to tick

Quick check

A buyer says “you never told me delivery costs ₦3,000”. What would have prevented this?

Set simple shop rules: delivery, payment and returns

Do it in 4 steps