It says I need a business account

Facebook and Instagram need a free Meta business account. Google needs a free Google Merchant Center account. The app links to each.

Instagram isn't added

In the Instagram app, switch to a business account and link it to your Facebook Page, then connect again.

New messages and product updates stop there. Your past chats stay.

Updated 30 October 2026 · 1 min read

Bring customer chats into Chats and show your products on WhatsApp, Facebook and Instagram.

Connect your accounts once. Customer messages come into Chats, and your products show on each one.

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