Delivery promises you can keep

A late parcel hurts more when you promised “today”. Promise what you can really do, update buyers before they ask, and deliveries stop being a source of complaints.

Parcel wey late go pain buyer more when you promise “today”. Promise wetin you fit really do, update buyers before dem ask, and delivery no go dey bring complaint again.

Do it in 4 steps

1. 1
   Set a daily cut-offFor example: orders confirmed by 12 noon go out the same day.
2. 2
   Give a window, not a minute“Between 2pm and 6pm” is easier to keep than “2pm”.
3. 3
   Update before they askSend a message when it leaves and when it is close.
4. 4
   Own the delayIf it will be late, say so early, say why and give a new time.