Refund Policy

At Shopinbos, we are committed to delivering high-quality e-commerce store building services. We understand that circumstances may change, and we have established this refund policy to be fair to both our clients and our team.

1. Refund Eligibility Window

Refund requests are only considered within 36 hours of your initial purchase. This 36-hour window begins from the moment your payment is confirmed and your order is placed.

2. Refund Amounts Based on Work Status

The amount of your refund depends on whether we have begun work on your store:

Work Commencement Email: This is an official email from your assigned account manager confirming that they have reviewed your requirements and begun building your store. This email will clearly state "Work has commenced on your store build" or similar explicit language.

3. No Refunds After 36 Hours

Once the 36-hour window has passed, we do not offer refunds for any reason, including but not limited to:

• Change of mind or business direction
• Deciding to use a different service provider
• Financial difficulties or budget changes
• Dissatisfaction with the design or features (we offer revisions as part of your package)
• Technical challenges or learning curve with the platform
• Delays caused by late provision of required materials from your end

4. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us Promptly: Email support@shopinbos.com with "Refund Request" in the subject line within the 36-hour window.
2. Include Required Information:
   • Your full name and order number
   • Email address used for the purchase
   • Reason for the refund request
   • Date and time of your original purchase
3. Await Confirmation: We will review your request and confirm your eligibility within 1-2 business days.
4. Refund Processing: If approved, your refund will be processed within 5-10 business days to your original payment method.

5. What Happens to Partial Work

If you receive a 40% refund after work has commenced:

• You will not receive access to any work completed up to that point
• All designs, configurations, and development work remain the property of Shopinbos
• Any third-party accounts created on your behalf will be transferred to you, but setup work will not be continued
• Content and materials you provided will be returned or deleted per your request

6. Cancellation vs. Refund

Cancellation: You may cancel your project at any time by notifying us in writing. However, cancellation does not automatically entitle you to a refund.

• Cancellations within 36 hours follow the refund policy outlined above
• Cancellations after 36 hours result in project termination with no refund
• If you have paid in installments, you remain responsible for any unpaid balance for work already completed

7. Chargebacks and Disputes

We take payment disputes very seriously. If you initiate a chargeback or payment dispute with your bank or credit card company:

• Your access to all Shopinbos services will be immediately suspended
• Any work in progress will be stopped
• We reserve the right to pursue legal action to recover our costs

Please Contact Us First: If you have a legitimate concern about your charge, please contact us directly before initiating a chargeback. We are committed to resolving issues fairly and promptly.

8. Service Issues and Quality Concerns

If you are dissatisfied with the quality of our work or the progress of your project, refunds are not the first solution. Instead:

1. Communicate Your Concerns: Contact your account manager immediately to discuss the issues
2. Utilize Your Revisions: Your package includes revision rounds specifically to address concerns
3. Request a Manager Review: If issues persist, request that a senior team member review your project
4. Mediation: We will work in good faith to resolve any quality concerns before considering refunds

Quality concerns do not override the 36-hour refund policy, but we are committed to delivering work that meets professional standards and your expectations.

9. Exceptions and Special Circumstances

Technical Failures: If we are unable to deliver your store due to technical limitations or platform issues that are beyond your control and ours, we will work with you to find an alternative solution or provide a refund.

Service Unavailability: If Shopinbos permanently ceases operations and cannot complete your project, you will receive a prorated refund based on work completed.

Force Majeure: Events beyond our reasonable control (natural disasters, pandemics, war, government actions) may affect our ability to deliver services but do not automatically entitle clients to refunds. We will work to resume services as soon as possible.

10. Refund Processing Details

Processing Time: Approved refunds are processed within 5-10 business days. However, it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Payment Method: Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different accounts or payment methods.

Processing Fees: For full refunds (100%), payment processing fees charged by our payment processor (typically 2-3% of the transaction) are deducted from the refund amount. This is because these fees are non-refundable to us.

Currency: Refunds are issued in the same currency as the original payment. Any currency conversion fees or exchange rate differences are the responsibility of the client.

11. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will govern your transaction.

Clients with active projects at the time of policy changes will be subject to the policy that was in effect when they made their purchase, unless the new policy is more favorable to the client.