Refund Policy

1. Our Commitment

At Shopping Boss, we are committed to delivering high-quality e-commerce store setup services. We stand behind our work and want you to be completely satisfied with your store. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Refund Eligibility

2.1 Semi-Custom Store Package

You may request a full refund within 7 days of store delivery if:

• The store does not match the agreed-upon specifications
• Critical features are missing or non-functional
• We fail to deliver within the promised timeframe (excluding delays caused by client non-responsiveness)
• You are dissatisfied with the quality of work

Refund Amount: 100% of the setup fee if requested within 7 days of delivery.

2.2 Done-For-You Store + Growth Plan

This package consists of two components:

• Setup Fee (One-Time): Refundable within 7 days of store delivery under the same conditions as Semi-Custom packages
• Growth Plan (Monthly): Cancel anytime with no refund for the current billing period. No charges for future months after cancellation.

Refund Amount: 100% of the setup fee if requested within 7 days. Monthly fees are non-refundable but can be canceled for future billing cycles.

2.3 White-Label Partner Model

Refund terms for White-Label partnerships are outlined in individual partnership agreements. Standard terms include:

• Refunds available within 14 days of initial store batch delivery
• Partial refunds may apply based on work completed
• Custom terms negotiated on a case-by-case basis

2.4 Additional Services

Refunds for additional services (product research, marketing campaigns, etc.) are evaluated on a case-by-case basis depending on work completed.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Change of Mind: After the 7-day refund window has passed
• Client-Caused Delays: If project delays are due to lack of client responsiveness or feedback
• Third-Party Costs: Expenses paid to third parties (domain registration, hosting, payment processor fees, supplier costs) are non-refundable
• Completed Work: If you have already launched the store and begun selling products
• Scope Creep: If additional features or changes were requested beyond the original package scope
• Violation of Terms: If you have violated our Terms of Service
• Partial Completion: If you request a refund after approving milestones or accepting deliverables

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team via email at refunds@shopinbos.com
2. Include your order number, package details, and reason for the refund request
3. Provide specific details about any issues or concerns
4. Allow us 48 hours to review your request and respond

4.2 Review Process

Upon receiving your refund request, we will:

• Review your account and order details
• Assess the work completed and any issues raised
• Attempt to resolve the issue before processing a refund
• Communicate our decision within 48 hours

4.3 Refund Timeline

If your refund is approved:

• Refunds are processed within 5-7 business days
• Funds are returned to the original payment method
• Bank processing times may vary (typically 5-10 business days)
• You will receive a confirmation email once the refund is processed

5. Partial Refunds

In certain situations, we may offer partial refunds, including:

• Incomplete Deliverables: If only part of the agreed-upon work was completed
• Quality Issues: If some aspects of the store meet expectations but others do not
• Delayed Delivery: If delivery was significantly delayed beyond the promised timeframe
• Scope Reduction: If you decide to reduce the project scope mid-way

Partial refund amounts are determined based on the percentage of work completed and accepted.

6. Cancellation Policy

6.1 Before Work Begins

If you cancel your order before we begin work on your store, you are eligible for a full refund minus any third-party costs already incurred (domain registration, hosting setup, etc.).

6.2 During Development

If you cancel while work is in progress, you may receive a partial refund based on the percentage of work completed. Completed milestones are non-refundable.

6.3 Subscription Services

For monthly subscription services (Growth Plan, managed services):

• Cancel anytime with no penalty
• No refund for the current billing period
• No charges for future billing periods after cancellation
• Access continues until the end of the current billing period

7. Dispute Resolution

If you are dissatisfied with our refund decision, we encourage you to contact us to discuss the matter further. We are committed to finding a fair resolution. If an agreement cannot be reached, disputes may be resolved through:

• Mediation by a mutually agreed-upon third party
• Arbitration as outlined in our Terms of Service
• Chargeback through your payment provider (as a last resort)

Note: Filing a chargeback without first contacting us may result in account suspension and legal action.

8. Chargebacks

We take chargebacks seriously. If you file a chargeback with your bank or payment provider:

• We will provide evidence of service delivery to your payment provider
• Your account may be suspended pending resolution
• You may be liable for chargeback fees and legal costs if the chargeback is found to be fraudulent
• We reserve the right to pursue legal action for fraudulent chargebacks

Please contact us first before initiating a chargeback. We are committed to resolving issues fairly and promptly.

9. Money-Back Guarantee Conditions

Our 48-Hour Satisfaction Guarantee applies under the following conditions:

• You must provide clear and specific feedback about any issues
• You must allow us a reasonable opportunity to address concerns
• The refund request must be made within 7 days of store delivery
• The store must not have been launched or used for commercial purposes
• You must not have violated our Terms of Service

10. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Orders placed before policy changes will be subject to the policy in effect at the time of purchase.

11. Exceptions

In exceptional circumstances, we may make exceptions to this policy at our sole discretion. Such exceptions do not create a precedent or waive our rights under this policy.