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For managed sourcing, fulfillment, or done-for-you store inquiries, send us an email.
Send email →Frequently Asked Questions
Is Shopping Boss really free?
Yes! Product research, supplier directory, platform comparisons, and all our tools are 100% free. We offer premium services (managed sourcing, done-for-you stores) for those who want extra help, but the core platform is free forever.
How do you verify suppliers?
Every supplier goes through a vetting process: business verification, sample orders, communication tests, and reviews from real sellers. We also monitor ongoing performance and remove suppliers who don't maintain standards.
Can you help me source products?
Absolutely! Our managed sourcing service handles everything: finding suppliers, negotiating prices, ordering samples, quality control, and shipping. Learn more about managed sourcing.
What countries do you support?
We support sellers in 25+ countries with country-specific logistics partners, payment options, and local support. Our platform works globally, but we have specialized resources for Nigeria, Kenya, Ghana, South Africa, US, UK, Canada, and more.
How long does it take to get a response?
We typically respond to all inquiries within 24 hours during business days. For urgent matters related to our premium services, we often respond within a few hours. Weekend inquiries are answered on the next business day.
Do you offer refunds for paid services?
Yes! We offer a satisfaction guarantee on all our paid services. If you're not happy with the service within the first 7 days, we'll provide a full refund. For details, please review our refund policy.